Returns and refund policy

    HomeReturns and refund policy

    Returns and refund – M. CHAPOUTIER AUSTRALIA PTY LTD

    If you notice that you have received wrong or broken items, please notify us within 24 hours of receiving the goods either by telephone or email and we will arrange for a replacement or full refund.

    M. Chapoutier Australia offers a 7-day return policy on certain products that are proven to be faulty in any way. M. Chapoutier Australia will offer a replacement where possible or a full refund. To satisfy this return process, we need to have access to most of the contents of the bottle in its original cork or cap to assess whether the wine is faulty before we can offer a refund/replacement. M. Chapoutier Australia will test all products returned to us within 7 days of receipt. If the wine is determined to be in working condition, not defective or faulty, it will be returned to you and you will be invoiced for the processing and freight costs associated with the return. “Change of mind” returns are up to the discretion of management.

    We would immediately withdraw from sale any bottle that is suspected of being undrinkable or unsafe. We are here to help in any way possible and don’t want you to be disappointed, but we can only make a decision for any compensation on a case by case basis.

    Method of Refund Payment
    Refund payments will only be given back to the original method of payment by the purchaser.
    If the original purchase was paid for by a credit card, then the refund can only be paid back to that same credit card account.
    If the original purchase was paid for via bank transfer, then the refund can only be paid back to that same bank account.